Shipping and Returns

Shipping Policy

Free Shipping Across Canada 🇨🇦
We’re happy to offer free shipping to all 10 Canadian provinces on every order.

Shipping to Canadian Territories
At this time, shipping to Canadian territories is not automatically available at checkout.
If you’re located in Yukon, Northwest Territories, or Nunavut, please contact our customer service team prior to placing your order so we can assist with a custom shipping quote.

Return Policy

We want you to feel confident in your purchase and love what arrives at your door. If something isn’t right, we’re here to help.

30-Day Free Returns

You may return your item within 30 days of delivery for a refund or exchange, provided the item is:

In new, unused, and resalable condition
Returned in its original packaging, including all accessories, hardware, and documentation

Condition & Restocking Fees

All returned items are inspected upon arrival.

Items returned in new and resalable condition with original packaging qualify for free returns
Items returned without original packaging or showing signs of use, damage, or improper handling may be subject to a restocking fee ranging from 5% to 50%, depending on the item’s condition

Restocking fees, if applicable, will be deducted from your refund after inspection.

Refunds

Once your return is received and inspected, your refund will be processed to the original payment method, minus any applicable restocking fees.
Please allow a few business days for the refund to appear on your statement after processing.

Final Sale & Custom-Made Items

Many FURNILURE pieces are thoughtfully custom-made or modularly configured to your selections.

Items that are customized, made-to-order, or configured specifically for you—including but not limited to fabric choices, modular arrangements, or special finishes—are considered final sale and are not eligible for returns or exchanges.

In the rare event that a custom-made item arrives with a manufacturing defect or shipping damage, our customer care team will work closely with you to provide a suitable resolution.